We’re confident you’ll be delighted with every purchase from IttyBittyFox, however we’ll understand if you change your mind and would like a refund or exchange. Please contact us within 14 days of receiving your order. We’ll then advise you how to go about returning the item(s) to us, as long as they are still in their original and unused condition, with all packaging and tags. Please include a note of your order number.

It is the responsibility of the customer to ensure that items are returned safely, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary.

Once we’ve received the item(s) back in their original condition, we’ll send out your replacement(s) ASAP, or initiate your refund within 48 hours, via the method you used to pay. Delivery and any gift wrap costs are non-refundable (except in the rare case of incorrect, faulty or damaged items being received). 

If you requested an exchange and the cost of your new item(s) is different from the cost of your original item(s), we’ll refund or charge you the difference appropriately.