Q: How long is your processing time?
All of the products you see on our shop are handmade by us (unless stated) and while we do keep stock of most items, the processing times can vary. Both of us have other jobs but we do devote as much time to IttyBittyFox as we can.
On average we ship all items within 3 working days, likely sooner. If there is a delay we will contact you with full transparency.
Q: Do you ship worldwide?
Yes – and it won’t break the bank! Our standard untracked service can be expected within 3-7 working days of dispatch and on average only costs £3.40. For those wanting peace of mind and an insured delivery, we offer a fully tracked service to most countries.
Q: How much is shipping?
Shipping is determined by the weight and size of your order. Domestic shipping within the UK is free Royal Mail 24 with delivery confirmation. International starts at £3.40 with the option to upgrade to a fully tracked service. Accurate prices will be shown at checkout.
When will I get my order?
Once your order has left us, you should receive it the next day within the UK. Shipments within Europe take 3-5 working days and elsewhere 5-7. Please note these are guidelines and some may arrive sooner or later. We will always notify you if there is a delay.
Do you offer cancellations, returns, or exchanges?
f you wish to cancel an order please contact us as soon as possible. We are happy to refund or exchange non-personalised items as long as they are in resaleable condition. We cannot accept returns for personalised items unless they are faulty.
Can you make me an item?
Most likely, yes! Please contact us with your requirements and we will get back to you as soon as possible. We have no minimum order but a setup charge will apply depending on the amount of work required.