FAQs

Q: Do you ship worldwide?

A: Yes - and it won't break the bank! Our standard untracked service can be expected within 3-7 working days of dispatch and on average only costs £3.40. For those wanting peace of mind and an insured delivery, we offer a fully tracked service to most countries.

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Q: How much is shipping?

A: Shipping is determined by the weight and size of your order. Domestic shipping within the UK is free Royal Mail 24 with delivery confirmation. International starts at £3.40 with the option to upgrade to a fully tracked service. Accurate prices will be shown at checkout. 

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Q: When will I get my order?

A: Orders are generally dispatched within 2 business days (Monday - Friday). Once your order has left us, you should receive it the next day within the UK. Shipments within Europe take 3-5 working days and elsewhere 5-7. Please note these are guidelines and some may arrive sooner or later. We will always notify you if there is a delay. 

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Q: Do you offer cancellations, returns, or exchanges?

A: If you wish to cancel an order please contact us as soon as possible. We are happy to refund or exchange non-personalised items as long as they are in resaleable condition. We cannot accept returns for personalised items unless they are faulty. 

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Q: Can you make me an item?

A: Most likely, yes! Please contact us with your requirements and we will get back to you as soon as possible. We have no minimum order but a setup charge will apply depending on the amount of work required.